15ok Privacy Policy — Your Data Is Safe With Us

15ok Two types of data are collected from users — information provided directly at registration, and data collected automatically while using the platform.

Directly Provided Information:

• Name, date of birth, and gender.
• Mobile number and email address (if provided).
• A copy of your National ID or passport for KYC verification.
• Payment account details (bKash/Nagad number).
• Information provided when contacting support.

Automatically Collected Data:

• IP address and device type.
• Browser and operating system information.
• Login and logout times, and session duration.
• Betting history and financial transaction records.
• Cookies and website usage patterns.

This information is collected primarily to secure your account, improve our services, and meet legal obligations. We do not collect any data that isn't necessary.

15ok Your data is used solely for the following specific purposes:

• Account Management: For registration, login verification, and identity confirmation.
• Service delivery: To process bets, payments, and withdrawals.
• Security Assurance: To prevent fraud and unauthorized access.
• Legal Obligations: To meet KYC, AML, and other regulatory requirements.
• Customer Support: To troubleshoot issues and provide support.
• Service Improvement: Used analytically to improve the overall platform experience.
• Promotional communications: To send you offers and updates with your consent.

Your data will never be used beyond the purposes stated above. If we ever need to use it for a new purpose, you will be notified in advance.

15ok Shares information only in limited and specific circumstances. These include:

• Payment Processors: To process transactions with bKash, Nagad, and banks. Only the minimum necessary information is shared.
• Identity Verification Agencies: With licensed verification agencies for the KYC process — only with your consent.
• Law Enforcement Agencies: Mandatory disclosure of information when required by a court order or legal investigation.
• Technology Partners: With hosting and security partners to keep the platform running — under strict confidentiality agreements.
• Game Providers: Limited account information may be shared when you participate in third-party casino games.

In all of the above cases 15ok Ensures that anyone we share data with also adheres to appropriate privacy standards. All partners we work with are legally bound to protect your data.

15ok's website and app use cookies and similar technologies to enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: To keep you logged in and ensure the platform runs properly — without these, the platform will not function.
• Functional Cookies: To remember your preferences — such as language or theme settings.
• Analytics cookies: To understand which features are used most — all data is fully anonymised.
• Security Cookies: To prevent session hijacking and CSRF attacks.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

To protect your data 15ok Using industry-standard security technology:

• 256-bit AES encryption: All sensitive data stored on our servers is encrypted.
• TLS 1.3 Protocol: Industry-leading encryption standards applied to all data transfers.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular security audits: An external team of specialists regularly audits our systems.
• Access controls: Only authorised staff can access specific data.
• Data Backup: Regular copies are stored in a secure backup system.

In the event that a data breach does occur, 15ok Affected users will be promptly notified and immediate action will be taken to minimise any harm.

15ok Your data is never retained longer than necessary. Retention periods depend on the type of information:

• Account information: For the duration your account is active and up to 5 years after closure — as required by law.
• Financial Transaction Records: A minimum retention period of 5 years is required under AML regulations.
• KYC documents: Must be retained for up to 5 years after account closure, as required by the relevant regulatory authority.
• Communication Records: Support history is retained for 2 years.
• Log Files: System logs are typically deleted after 90 days.
• Marketing information: Deleted immediately upon opting out.

Once the legal retention period expires, your data is securely deleted using digital methods that ensure it cannot be recovered.

15okEvery member registered with 15ok has certain key rights regarding their personal information:

• Right to access your information: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of any data held beyond what is required by legal obligations.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can request a copy of the personal data we hold about you.
• Right to Opt Out: You can opt out of marketing communications at any time.

To exercise these rights, email us at support@15ok.best. We will aim to respond within 30 days. In some cases, we may ask for additional information to verify your identity.

15ok For users aged 18 and above only. We do not knowingly collect data from anyone under the age of 18.

If a parent or guardian suspects that someone they know who is a minor has 15okIf anyone has opened or is using an account on - please notify us immediately at support@15ok.best. Any such account will be closed immediately and all collected data will be deleted.

A note for parents: keep your devices password-protected and be mindful when allowing children access to your personal phone or tablet.

15ok This Privacy Policy may be updated as needed. If changes are made:

• The "Last Updated" date on this page will be changed.
• For significant changes, an SMS will be sent to your registered mobile number.
• A notice will be displayed when you log in to the platform.

Continuing to use the platform after any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, please request account closure and submit a data deletion request.

For any questions or concerns regarding data protection or this Privacy Policy, please contact us:

• Email: support@15ok.best (include "Privacy" in the subject line)
• Live Chat: Live chat on the website or app — available 24/7
• Response time: General inquiries are typically answered within 24 hours; legal requests may take up to 30 days.

15ok Takes your privacy seriously. We welcome any concerns you may have and are committed to addressing them with full transparency.